If your organization aims to achieve ISO 20000 Registration, contact Auriga Accounting today. Our experienced professionals will guide you through the certification process smoothly and effortlessly.
Get Your ISO 20000 REGISTRATION
Make your business global. Apply from anywhere in India with ISO 20000 REGISTRATION
Auriga Accounting has a team of registration experts who can provide complete guidance to register your ISO 20000 REGISTRATION.
Our team of experts will get in touch with you and collect all necessary documents and details
We fill out and file your application for ISO 20000 REGISTRATION
Your ISO 20000 REGISTRATION Is Done
Auriga Accounting has a team of registration experts who can provide complete guidance to register your ISO 20000 REGISTRATION.
Our team of experts will get in touch with you and collect all necessary documents and details
We fill out and file your application for ISO 20000 REGISTRATION
Your ISO 20000 REGISTRATION is Done
ISO 20000 is an international standard for IT Service Management (ITSM), published by ISO (International Organization for Standardization) and the International Electrotechnical Commission (IEC). It was first released and later revised in 2011 and 2018. The standard is largely based on the earlier BS 15000 developed by the BSI Group. Similar to its predecessor, BS 15000, ISO/IEC 20000 was initially designed to embody best practices from the ITIL framework, though it also supports other ITSM frameworks and approaches such as the Microsoft Operations Framework and elements of ISACA’s COBIT framework.
The ISO 20000 Certification Standard helps IT departments align their ITSM processes with international best practices and business needs. It enables organizations to benchmark service levels, deliver accurate and consistent services, and evaluate their performance against a globally recognized standard.
Organization Type: Any organization delivering IT service management (ITSM), regardless of size or industry, including IT service providers, internal IT departments, and organizations offering IT services, is eligible to pursue certification.
Implementation of an ITSM System: The organization must have established a management system that aligns with ISO 20000 requirements, complete with documented processes, procedures, and controls.
Demonstration of Conformance: The organization should be able to provide evidence, records, and effective processes that confirm compliance with ISO 20000 standards.
Management Commitment: Senior leadership must be dedicated to maintaining and continuously improving the ITSM system.
Continual Improvement: The organization should demonstrate ongoing initiatives aimed at enhancing service quality and management processes.
Readiness for Audit: The organization must be prepared for an external assessment or audit by a certification body to verify compliance with ISO 20000.
Creating Awareness: Communicate the benefits of ISO 20000 certification to employees to foster understanding. Provide foundational knowledge of service management best practices to ensure everyone is aligned with the certification goals.
Determining the Scope of Certification: Decide which services, departments, or processes will be included in the certification scope, establishing clear boundaries for the project.
Conducting an Initial Assessment: Identify gaps between current practices and ISO 20000 requirements through self-assessment. Use a comprehensive set of ISO 20000-compliant processes as a benchmark. Prepare a list of requirements, noting conforming areas and documenting non-conformities with details and corrective actions.
Preparing for the Audit: Address identified gaps by updating or implementing processes. This phase often involves significant effort to develop or refine service management procedures. Maintaining a checklist helps track compliance, record evidence, and ensure readiness for the audit.
Conducting the Audit: An external auditor from an accredited certification body conducts the assessment to verify compliance with ISO 20000 standards.
Maintaining Certification: After certification is achieved, organizations must renew their ISO 20000 certification every three years by undergoing periodic audits to ensure continued compliance.
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